Zendesk

Zendesk integration as a Response and Automation allows you to create support tickets.

Prerequisites

• A Zendesk account user should have the Admin role.

Follow these steps to generate the API token:

1. Login to Zendesk Admin portal using Admin Account

2. Navigate to Apps and Integrations -> APIs -> Zendesk API

3. Click "Add API Token".

4. Give the created token a description and copy the API token, Click save.

Onboarding Zendesk in your Perimeters account

1. Go to "Integrations" -> Select "Response and Automation" -> Select "Zendesk" -> Click "+ Add" -> Click "+ Start Integration".

2. "Namespace" - Fill in the domain name for your Zendesk instance. For example, if your Zendesk account URL is "https://example.zendesk.com/" you would enter "example" in this field.

3. "Email" - Please enter the email of Zendesk Admin.

4. “API Token” - Copy the API token you previously created and paste it into this API Token field.

5. Click "Finish" to complete the onboarding process.

Once you have completed these steps, Zendesk should be successfully integrated with your Perimeters account.

An example of ticket created is as follows