Perimeters
  • ✨Getting Started
    • Overview
    • Quick Start
      • First Login
      • Connecting things up
        • Prioritize IdP Integration
        • Integrating Response & Automation Applications
        • Following Compliances
      • Extend your Coverage
        • Integrate Additional SaaS Services
        • Integrate Supported Shadow Applications
        • Close Some Issues
      • First Use
    • Making the most of Perimeters
  • 🚪Perimeters Portal
    • Dashboard
      • Use Cases
    • Inventory
      • Applications
      • Users
      • Shadow Applications
    • Rules
      • Use Case Issues
    • Threats
      • Rules
      • Event Activity
    • Compliance
      • Single Framework
    • Settings
      • Domain Management
      • Report
    • Account Settings
  • 🪢Connecting Perimeters
    • General Instructions
    • SaaS Applications
      • Atlassian Guard (Previously Access)
      • Bitbucket
      • BambooHR
      • Cisco Duo
      • Confluence
      • Datadog
      • DocuSign
      • Dropbox
      • EntraID
      • GitHub
      • Gitlab
      • Google Workspace (G Suite)
      • Hubspot
      • Intune
      • Jira Software
      • Microsoft 365
      • Monday
      • MongoDB (Atlas Mongo)
      • Okta
      • Sentry
      • OneLogin
      • OpenAI
      • Salesforce
      • ServiceNow
      • SharePoint
      • Slack
      • Teams
      • Trello
      • Zendesk
      • Zoom
    • Response & Automation
      • custom Email
      • eMail
      • Jira Software
      • Slack
      • Webhook
      • Splunk
      • Zendesk
  • Release Notes
    • June 2024
  • Additional
    • Glossary
    • FAQ
    • Support
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On this page
  • Prerequisites
  • Onboarding Zendesk in your Perimeters account
  1. Connecting Perimeters
  2. Response & Automation

Zendesk

Zendesk integration as a Response and Automation allows you to create support tickets.

PreviousSplunkNextRelease Notes

Last updated 3 months ago

Prerequisites

  • A Zendesk account user should have the Admin role.

Follow these steps to generate the API token:

  1. Login to Zendesk Admin portal using Admin Account

  2. Navigate to Apps and Integrations -> APIs -> Zendesk API

  3. Click "Add API Token".

  4. Give the created token a description and copy the API token, Click save.

Onboarding Zendesk in your Perimeters account

  1. Go to "Integrations" -> Select "Response and Automation" -> Select "Zendesk" -> Click "+ Add" -> Click "+ Start Integration".

  2. "Namespace" - Fill in the domain name for your Zendesk instance. For example, if your Zendesk account URL is "https://example.zendesk.com/" you would enter "example" in this field.

  3. "Email" - Please enter the email of Zendesk Admin.

  4. “API Token” - Copy the API token you previously created and paste it into this API Token field.

  5. Click "Finish" to complete the onboarding process.

Once you have completed these steps, Zendesk should be successfully integrated with your Perimeters account.

🪢
An example of ticket created is as follows